Contact Support

Route billing questions, launch blockers, and support requests through a deliberate entry point.

Browse the help center, support policies, and onboarding guidance before creating a workspace.

Use this form for public questions or billing/contact routing. Paid ticketing and AI chat unlock once the workspace moves onto a paid plan.

Open Help Center

Public support Public request flow only No operator tooling exposed

Request

Submit a support request

Your name

Email address

Workspace

Request type

Subject

Message

Open help center first

Available Channels

What this workspace can use

General question Available

Ask about onboarding, rollout planning, or where a workflow lives in the product.

Available to everyone.

Billing or subscription question Available

Use this for plan changes, workspace billing state, or Stripe-related follow-up.

Available to everyone.

Email support ticket Locked

Route an issue into the paid support queue without leaving the app shell.

Requires an active paid subscription.

AI chat escalation Locked

Use this when the AI support chat could not resolve the issue and human follow-up is needed.

Requires an active paid subscription.

Before You Submit

Include the context support actually needs

Workspace name and the exact screen or workflow involved.
Whether the issue is about billing, onboarding, runtime state, or operator access.
Any queued, failed, or dead-lettered state already visible in the workspace UI.

Boundary

What you will not see here

This contact flow is intentionally separate from the internal Support operations console. Workspace users can open help and request paths without seeing Hangfire jobs, worker-health diagnostics, or other operator-only tooling.

Read support policy