Support Surface

Public help content lives at the Support root; operator-only diagnostics stay behind platform roles.
Workspace users can reach help and contact paths without seeing Hangfire or worker-status tooling.

AI Support Chat

Use the support assistant for product guidance before escalating to a human queue.

AI support chat is available only to active paid workspaces. Use the help center or the support contact path until the workspace moves onto a paid plan.

The public support surface is intentionally separated from internal operator tooling and paid-tier channels.

Public support Grounded fallback mode Standard human follow-up available

Chat Access

AI chat is gated by paid support

The AI support chat is reserved for active paid workspaces so the assistant and its escalation path stay aligned to the workspace's support entitlement.

Start Here

Use the help center in the meantime

Connect the first mailbox with the right launch checks
Use the first mailbox connection as the ownership, provider, and business-hours validation step instead of treating it like a raw credential form.
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Review business hours before turning the warmup runtime loose
Business-hours settings drive the tone of the first warmup wave. Treat them like a launch control, not an afterthought.
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Understand seats, mailboxes, and support by plan
Plan limits now drive the pricing page, workspace billing surface, and support messaging. Review them in one place before you add users or mailboxes.
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