Every plan defines mailbox limits, seat limits, and support expectations together. That keeps the user-facing pricing page and the app-facing workspace view aligned.
Use the pricing page when comparing future-state plan fit.
Use the workspace overview when checking the current live entitlement state.
Treat pending invitations as seat reservations when planning team access.
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What changes at upgrade time
Upgrading changes more than raw capacity. It also changes how the workspace can reach support from inside the app shell.
Free and trial users should rely on docs and public contact routing.
Paid users can open support requests without leaving the product.
Agency support requests are flagged for priority triage.