Confirm the workspace owner is signed into the correct workspace and that the selected plan actually matches mailbox and seat needs. This avoids support noise caused by users checking out against the wrong workspace context.
Verify the workspace name shown in the app header and workspace overview.
Check whether Stripe-backed checkout or local simulation is active in the current environment.
Choose annual or monthly billing deliberately instead of treating them as cosmetic toggles.
Article
After checkout
Re-open the workspace overview and make sure the plan, subscription status, and support access section all reflect the new tier. If support access did not change as expected, open a support request with the workspace name and the selected plan.
Look for the updated plan badge first.
Confirm whether the workspace still shows trial messaging or has moved to paid support messaging.
Use the billing question path in the contact form if the plan state looks wrong.