The workspace overview already shows active seats and pending invitation reservations. Use that screen when deciding whether a failed invite is a product bug or just a plan-cap limit.
Owners and admins can invite users and adjust workspace lifecycle state.
ReadOnly members can inspect runtime state without editing it.
SupportAccess is reserved for platform-support policy, not for ordinary customer-team access.
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Escalation quality
Support requests are materially easier to triage when they include the workspace name, the affected role, and whether the issue is about a pending invitation or an accepted membership.
Mention the invited email address when relevant.
Mention whether the seat cap is already full or only reserved.
Use the billing question path if the plan limit itself looks wrong.