The hosted application resolves the current workspace early in the request pipeline. If you are troubleshooting the wrong workspace, plan limits, runtime visibility, and support channels can all look inconsistent.
Open the workspace overview before opening a support request.
Verify the workspace name shown in the support access callout.
If the wrong workspace is active, switch first and then retry the action.
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What not to expect
Switching workspaces should never reveal operator-only tooling such as Hangfire dashboards or support-operations status pages. Those remain tied to platform roles, not workspace membership.
Workspace support and platform support are separate boundaries.
Help-center pages remain public regardless of workspace membership.
Only platform support roles should see the operations console.