Terms of Service

1. Definitions

The following defined terms apply throughout these Terms:

• “SimplyWarmup,” “we,” “us,” or “our” means the entity operating the SimplyWarmup platform at simplywarmup.com.
• “Service” means all features, tools, APIs, background operations, and content made available through the SimplyWarmup platform, including inbox connection, warmup dispatch, spam rescue, health-score analytics, AI-generated content, and developer/API access.
• “Customer” or “you” means the company or individual who registers a tenant account and is responsible for all activity under that account.
• “Connected Inbox” means a Google Workspace or Microsoft 365 mailbox connected to the Service through OAuth authorization.
• “Mailbox Data” means message metadata, delivery status, folder state, thread identifiers, and other inbox data accessed or processed in connection with warmup and spam-rescue workflows.
• “Clean Pool” means SimplyWarmup's proprietary, curated warmup network consisting exclusively of verified Google Workspace and Microsoft 365 business accounts. Inclusion in the Clean Pool is at SimplyWarmup's sole discretion and may be revoked without notice.
• “Warmup Pool” means the full network of Connected Inboxes across all customers that send, receive, and engage with warmup messages as part of the Service. The terms “Warmup Pool” and “Clean Pool” are used interchangeably in these Terms.
• “Pool Participant Data” means any information about other Warmup Pool participants (including email addresses and interaction metadata) incidentally exposed through Service operations.
• “Customer Content” means any data, text, or materials you upload, configure, or otherwise supply to the Service, distinct from data automatically generated by Service operations.
• “AI Output” means subject lines, message bodies, replies, and other content generated by the Service using third-party large language models.
• “Subscription” means your paid or trial access to the Service billed on a per-Connected-Inbox basis.
• “Provider” means a third-party email-platform or API operator whose services the Customer connects to SimplyWarmup, currently limited to Google LLC (Google Workspace / Gmail API) and Microsoft Corporation (Microsoft 365 / Microsoft Graph API).

2. Eligibility & Account Registration

The Service is designed and made available exclusively for business use. By registering an account, you represent and warrant that:

• you are at least 18 years of age and have legal capacity to enter into a binding agreement;
• you are acting on behalf of a validly formed and existing business entity, or on your own behalf as a professional;
• all information you provide at registration is accurate, complete, and current;
• you will maintain the security of your account credentials and promptly notify us of any unauthorized access; and
• your use of the Service does not violate any applicable law or any agreement with a third party, including your Provider's terms of service.

Consumer accounts, personal-use registrations, or accounts operated solely for warmup of domains with no legitimate business purpose are prohibited and may be suspended without notice.

One account maps to one tenant workspace. Sharing credentials across unaffiliated companies or sub-licensing access to unrelated third parties is a material breach of these Terms.

3. Description of Services

SimplyWarmup provides an email deliverability and inbox warmup platform with the following core capabilities:

• Inbox Connection: Secure OAuth connection of Google Workspace and Microsoft 365 business inboxes.
• Warmup Dispatch: Automated sending and receiving of warmup messages within the Clean Pool network at configurable pacing levels.
• AI-Generated Conversations: Use of third-party large language models (currently Google Gemini) to generate contextually varied warmup subjects, bodies, and threaded replies.
• Spam Rescue: Automated polling of spam folder placement and programmatic rescue of warmup messages from spam.
• Health Score Analytics: Calculation and display of inbox deliverability health scores based on warmup activity and observed outcomes.
• Subscription & Billing Management: Stripe-powered subscription, checkout, and billing cycle management.
• Developer & API Access: Programmatic API access for agent-driven and automated workflow integrations.
• Administrative Tools: Tenant-level management of connected inboxes, pacing configuration, and operational monitoring.

We reserve the right to modify, discontinue, or restrict Service features at any time with reasonable notice. Features marked as beta or experimental may be changed or removed without advance notice.

The Service operates scheduled background processes for warmup dispatch, spam polling, spam rescue, and pacing management. These processes run automatically and may continue until a Connected Inbox is explicitly disconnected or paused.

4. Connected Accounts & Mailbox Authorization

By authorizing SimplyWarmup to access a mailbox, you grant us permission to, within the authorized OAuth scopes:

• send warmup messages from the Connected Inbox;
• read inbox and spam-folder messages relevant to warmup and deliverability operations;
• modify mailbox state for spam-rescue workflows, including moving warmup messages out of the spam folder;
• store encrypted access tokens and refresh tokens necessary to maintain the connection across scheduled operations; and
• process related metadata and generate deliverability analytics for that inbox.

You represent and warrant that:

• you are the account holder, authorized administrator, or have written authorization from the account holder for each Connected Inbox;
• connecting and operating the inbox through SimplyWarmup complies with your Provider's terms of service, your organization's acceptable-use policies, and applicable law;
• the inbox belongs to a legitimate business-use domain (Google Workspace or Microsoft 365 organizational account); and
• you will revoke SimplyWarmup's OAuth access when you no longer wish the connection to remain active.

SimplyWarmup supports only Google Workspace and Microsoft 365 inboxes. Consumer domains, hosting-provider email accounts, custom SMTP relay accounts, and non-business-licensed accounts are not supported and will be rejected or suspended at our discretion.

We may pause, throttle, or disconnect a Connected Inbox at our sole discretion if we determine that the inbox poses a risk to Warmup Pool reputation, conflicts with Provider policies, or triggers abuse or security signals, regardless of whether you have violated these Terms.

5. Billing & Subscriptions

Pricing. The current standard rate is $19 USD per Connected Inbox per month. Prices are subject to change with thirty (30) days' prior notice. Continued use of the Service after a price-change notice constitutes acceptance of the new pricing.

Billing Cycle & Auto-Renewal. Subscriptions are billed monthly on a recurring basis. Your Subscription automatically renews at the end of each billing period unless you cancel before the renewal date. By providing a payment method, you authorize us to charge the applicable fees to that payment method on each renewal date without further notice.

Payment Processing. All payments are processed by Stripe, Inc. (“Stripe”). SimplyWarmup does not store, access, or process your full card or bank-account details. Payment processing is governed by Stripe's Services Agreement and Stripe's Privacy Policy.

Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities.

Failed Payments. If a charge fails, we will retry using standard Stripe retry logic. After repeated failures, we may suspend your Subscription and Connected Inbox operations. Access is restored when payment is resolved.

No Refunds. All fees are non-refundable to the maximum extent permitted by applicable law. This includes fees for the current billing period at the time of cancellation, fees for billing periods during which your account was suspended for policy violations, and fees for Connected Inboxes that were paused, ejected from the Pool, or otherwise inactive for part of a period. SimplyWarmup does not issue pro-rated refunds for partial months of use. If applicable law in your jurisdiction requires a different refund treatment, that law governs only to the minimum extent required.

Proration. Subscription fees are calculated on a per-billing-period basis. Adding a new Connected Inbox during an active billing period may result in immediate or next-cycle billing at the full per-inbox monthly rate, depending on Stripe's billing configuration at the time. SimplyWarmup does not guarantee prorated billing for mid-cycle additions or removals.

Cancellation. You may cancel your Subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. Connected Inbox operations will continue until the period ends, after which access will be disabled.

6. Customer Obligations & Compliance

You are solely responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and third-party agreements, including but not limited to:

• Anti-spam laws: CAN-SPAM Act (US), CASL (Canada), GDPR (EU/UK), and equivalent laws in your and your recipients' jurisdictions. SimplyWarmup operates a warmup network; it does not manage your outbound campaigns or guarantee compliance with any anti-spam law.
• Data protection law: If you process personal data of individuals in the EEA, UK, Switzerland, or other regulated jurisdictions, you are responsible for maintaining appropriate legal bases, notices, and data-subject rights processes. See our Data Processing Addendum.
• Provider policies: Google Workspace Terms, Microsoft 365 Terms, and any applicable API use policy. You must not use SimplyWarmup to circumvent, evade, or violate your Provider's rules.
• Employment and authorization: All inboxes you connect must be under your lawful authority. You must comply with your employer's, customers', or clients' policies if connecting third-party inboxes.
• Export law: You must comply with all applicable export controls, sanctions, and anti-money-laundering regulations.

SimplyWarmup is a deliverability infrastructure tool. It is not an anti-spam compliance service, a legal advisor, or a substitute for your own compliance program. A higher health score does not make any sending campaign lawful or compliant with anti-spam, data-protection, or consumer-protection law. You remain solely and fully responsible for every message sent from your Connected Inboxes — whether initiated by the Service's automated warmup process, generated by AI Output, manually composed, or triggered through any other tool or integration.

7. Warmup Pool Restrictions

The Warmup Pool is a proprietary, confidential network operated by SimplyWarmup. Participation in the Warmup Pool exposes incidental Pool Participant Data (including email addresses and interaction metadata) to other Pool participants as a necessary consequence of warmup operations.

You agree that you will not:

• copy, export, scrape, harvest, or extract Pool Participant Data from the Service for any purpose;
• use Pool Participant Data to send unsolicited communications of any kind outside of authorized warmup operations;
• sell, license, transfer, or disclose Pool Participant Data to any third party;
• use Pool Participant Data to build lists, enrichment databases, analytics products, or marketing materials;
• attempt to identify, contact, or target individuals or organizations based on their participation in the Warmup Pool; or
• reverse-engineer, mine, or profile the Warmup Pool network structure.

SimplyWarmup maintains the exclusive right to manage Pool membership, eject inboxes, and modify Pool composition at its sole discretion to protect network reputation and compliance. We may remove inboxes from the Pool that we determine to be toxic, high-risk, non-compliant, or that generate disproportionate abuse signals, without compensation or liability.

Any violation of this Section is a material breach subject to immediate termination and may expose you to significant legal liability.

8. AI-Generated Content

The Service uses third-party large language models, currently Google Gemini (operated by Google LLC), to generate warmup email subjects, bodies, and conversational replies.

You acknowledge and agree that:

• AI Output may contain inaccuracies, repetition, inappropriate language, or content that is legally insufficient for any particular purpose;
• SimplyWarmup makes no representations or warranties about the accuracy, completeness, legality, or fitness for purpose of any AI Output;
• you are solely responsible for reviewing AI Output before using it for any purpose beyond automated warmup operations; and
• any AI Output that leaves the warmup network for use in campaigns, proposals, customer communications, or other external purposes is used at your sole risk and responsibility.

SimplyWarmup does not sell, license, or provide AI Output as a separate legal, compliance, or professional service. AI Output is a warmup infrastructure mechanism, not editorial content.

For information about how inputs and outputs may be handled by third-party model providers, see our Privacy Policy.

9. Intellectual Property

SimplyWarmup IP. The Service, including all software, algorithms, models, designs, documentation, trademarks, and proprietary methods (including Clean Pool methodology, health-score calculation, and AI prompt architecture), is and remains the exclusive property of SimplyWarmup and its licensors. These Terms do not transfer any ownership or license beyond the limited right to use the Service as described herein.

Customer Content. You retain ownership of Customer Content you supply. You grant SimplyWarmup a non-exclusive, worldwide, royalty-free license to process, store, display, and transmit Customer Content solely to provide, maintain, secure, and improve the Service, consistent with the Privacy Policy and applicable Provider restrictions.

Feedback. If you submit suggestions, bug reports, or other feedback about the Service, you grant SimplyWarmup a perpetual, irrevocable, royalty-free right to use that feedback in any manner without compensation or attribution.

10. Suspension & Termination

SimplyWarmup may immediately suspend or terminate your account and Connected Inbox operations without prior notice if we determine, in our sole discretion, that:

• you have materially breached these Terms, the Acceptable Use Policy, or any incorporated policy;
• your Connected Inboxes generate abuse complaints, bounce rates, or blacklisting events that threaten Pool or Provider reputation;
• your account is the subject of a law-enforcement inquiry, court order, or regulatory investigation;
• continuing to operate your inboxes poses legal, financial, or reputational risk to SimplyWarmup or other customers;
• your payment obligations remain unsatisfied after applicable grace periods; or
• your account is inactive for more than 180 consecutive days.

Where reasonable and safe to do so, we will provide advance notice of suspension or termination and an opportunity to cure material breaches within five (5) business days. We are not obligated to provide notice when the basis for suspension is urgency, fraud, abuse, or legal risk.

Upon termination, your right to use the Service ceases immediately, all Connected Inboxes are disconnected, and we will delete or return Customer Content in accordance with the Data Processing Addendum and Privacy Policy. Obligations that by nature survive (including payment, confidentiality, IP, indemnity, and limitation of liability) remain in effect.

11. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIMPLYWARMUP EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE;
• ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI OUTPUT;
• ANY WARRANTY THAT THE SERVICE WILL IMPROVE INBOX PLACEMENT, AVOID SPAM FILTERING, INCREASE OPEN RATES, INCREASE REPLY RATES, OR PRODUCE ANY PARTICULAR DELIVERABILITY OUTCOME;
• ANY WARRANTY THAT PROVIDER APIS, OAUTH SCOPES, OR PLATFORM FEATURES WILL REMAIN AVAILABLE OR UNCHANGED;
• ANY WARRANTY THAT THE SERVICE WILL SATISFY ANTI-SPAM, PRIVACY, OR OTHER LEGAL COMPLIANCE REQUIREMENTS APPLICABLE TO YOUR SPECIFIC USE.

See also our standalone Disclaimer for the full no-guarantee disclosure.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

12.1 No Consequential Damages. IN NO EVENT SHALL SIMPLYWARMUP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF REVENUE, PROFITS, DATA, GOODWILL, REPUTATION, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability. OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO SIMPLYWARMUP IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

12.3 Essential Basis. YOU ACKNOWLEDGE THAT THE LIMITATIONS IN THIS SECTION REFLECT A FAIR ALLOCATION OF RISK AND FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. SIMPLYWARMUP WOULD NOT OFFER THE SERVICE AT THE CURRENT PRICE ABSENT THESE LIMITATIONS.

12.4 Exceptions. Some jurisdictions do not permit the exclusion of certain warranties or the limitation of certain liability categories. In those jurisdictions, our liability is limited to the minimum extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless SimplyWarmup and its officers, directors, employees, contractors, agents, licensors, service providers, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• your violation of these Terms, any incorporated policy, or applicable law;
• your use of the Service in a manner not expressly authorized;
• any message sent or delivered from your Connected Inboxes, including unlawful, deceptive, or non-compliant communications;
• your misuse of or unauthorized disclosure of Pool Participant Data;
• your violation of any third-party right, including intellectual property rights, privacy rights, or Provider terms; or
• any Customer Content you supply to the Service.

14. Confidentiality

“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that a reasonable party would understand to be confidential given the nature of the information and circumstances. This includes, but is not limited to, Pool composition and methodology, pricing not publicly listed, technical architecture, and business strategies.

Each party agrees to (a) protect Confidential Information with at least the same degree of care it uses for its own confidential information, but no less than reasonable care; (b) use Confidential Information only to exercise rights or fulfill obligations under these Terms; and (c) not disclose Confidential Information to any third party without prior written consent, except to employees, contractors, or advisors who need to know and are bound by equivalent obligations.

Confidentiality obligations do not apply to information that: (i) becomes publicly known through no breach by the receiving party; (ii) was already known to the receiving party free of restriction; (iii) is independently developed without use of Confidential Information; or (iv) must be disclosed under applicable law, provided the disclosing party is promptly notified where permitted.

15. General Provisions

Governing Law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any dispute arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you hereby consent to personal jurisdiction in those courts.

Informal Dispute Resolution. Before filing any formal claim (other than claims for emergency injunctive or equitable relief to protect intellectual property, confidential information, or imminent harm), each party agrees to attempt to resolve the dispute informally. The complaining party must send written notice to [email protected] describing the dispute in reasonable detail. The parties will negotiate in good faith for thirty (30) calendar days from receipt of that notice before initiating formal proceedings.

Changes to Terms. We may update these Terms at any time. We will notify you of material changes by email or in-app notice at least fifteen (15) days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, your sole remedy is to cancel your Subscription before the effective date.

Entire Agreement. These Terms, together with the Privacy Policy, Cookie Notice, Data Processing Addendum, and Acceptable Use Policy, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements, understandings, and representations.

Severability. If any provision is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.

Waiver. Failure to enforce any provision is not a waiver of future enforcement rights. Any waiver must be in writing signed by an authorized representative of SimplyWarmup.

Assignment. You may not assign your rights or delegate your obligations under these Terms without prior written consent. SimplyWarmup may freely assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all assets.

Force Majeure. SimplyWarmup is not liable for delays or failures caused by circumstances beyond our reasonable control, including acts of God, internet outages, Provider outages, government actions, pandemics, or cyberattacks.

Notices. Legal notices to SimplyWarmup must be sent to [email protected]. We will send notices to the email address on your account, which you must keep current.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.